Customer Service Representative

Sydney NSW
Part-time, Casual

Job details

Job Type
Shift and Schedule
Evening shift
Shift work
  • You are a hard worker who’s driven to make a difference for our customer
  • We are a diverse and inclusive team
  • Together we can create brilliant customer experiences

Do Work that Matters

As a Customer Service Representative within our contact center you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

  • Concierge and welcome calls
  • Missed payments and early-intervention collections
  • Simple customer service enquiries

See Yourself in our Team

We currently have Casual positions available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office.

We’re Interested in hearing from people who

  • Genuinely care about the experience of customers
  • Have excellent communication skills
  • Have the ability to navigate new technology and computer systems
  • Are naturally curious, resilient, empathetic and adaptable
  • Have aspirations to grow their career with us

Hours and training

To be considered for this role you must have the following availability:

  • Available to work a minimum 12 hours per week, split over 2-3 shifts
  • Available for at least one evening, and one Saturday shift per week
  • Available to work from the Sydney office Eveleigh, NSW – 5-7 Central Ave, once a fortnight.
  • Outside of this, we’ll do our best to accommodate your work preferences & availability
  • Training will commence in August with all new starters undergoing mandatory training, at 15 hours per week for 4 weeks. Please note, we cannot provide any time off during the training period.
  • Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career.

If this sounds like the role for you then we would love to hear from you. Apply today!

If you’re already part of the Commonwealth Bank Group (including Bank west), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

Important Note

Dear job seekers,
If you want to secure your desired job, it’s crucial to have a favorable assessment of your skills. This report can be a potent tool that distinguishes you from other candidates and gives you a competitive advantage in the job market.

Nowadays, many companies prefer candidates with a proven track record of performance, as reflected in their skill evaluation report. By highlighting your competencies and strengths in this report, you can demonstrate your potential to be an invaluable asset to any organization.
Whether you’re seeking a new job or aiming to advance in your current profession, dedicating time and effort to improving your skills and acquiring a positive skill evaluation report can yield significant benefits. Therefore, make sure to avail yourself of every opportunity to showcase your abilities and expertise, and don’t shy away from seeking feedback and constructive criticism to enhance your performance.
Keep in mind that a favorable skill evaluation report can make a significant difference in obtaining your desired job, so don’t undervalue its importance. Continue to work diligently, maintain your focus and positivity, and you’ll be well on your way to achieving your objectives.
We wish you the best of luck in your job search!

Some references to evaluate your skills:⭐⭐⭐⭐⭐

To apply for this job email your details to

Job Overview
Job Location