Customer Service Officer

Bathurst NSW

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About the role

We are seeking dynamic and motivated Customer Service Officer to join our team in the Greater Bank Bathurst Branch. These opportunity is a part-time position, working 15.2 hours per week (8:50am to 5:05pm, Thursday & Friday).

Our Customer Service Officers are highly respected and valued. We are seeking individuals who share the same passion and will be just as committed to delivering the outstanding customer service for our customers.

What will your key responsibilities include?

  • Act as first point of contact, positively interacting with customers and building strong personal relationships.
  • Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.
  • Strive towards achieving personal targets.
  • Work collaboratively to contribute to team and corporate performance expectations.

What are we looking for?

  • Previous retail customer service experience, ideally from banking, retail or hospitality industries.
  • Cash handling experience with an eye for detail and accuracy.
  • Friendly and engaging approach with customers to be able to quickly identify customer needs and promote appropriate products and services.
  • Proficient computer skills, and the ability to learn new systems.
  • Positive attitude, with the ability to respond well within fast paced environment.
  • Being able to adapt, with a willingness to embrace ever present change.
  • Ability to work in a small team, while always encouraging those around you.

About us

Greater Bank and Newcastle Permanent are part of NGM Group. We’ve been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. We offer outstanding service and a real commitment to the community.

What can you expect from us?

As part of the NGM Group, employees can take advantage of the following work perks:

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle and giving back; Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

Professional advancement; recognition programs and employee referral program.

Important Note

Dear job seekers,
If you want to secure your desired job, it’s crucial to have a favorable assessment of your skills. This report can be a potent tool that distinguishes you from other candidates and gives you a competitive advantage in the job market.

Nowadays, many companies prefer candidates with a proven track record of performance, as reflected in their skill evaluation report. By highlighting your competencies and strengths in this report, you can demonstrate your potential to be an invaluable asset to any organization.
Whether you’re seeking a new job or aiming to advance in your current profession, dedicating time and effort to improving your skills and acquiring a positive skill evaluation report can yield significant benefits. Therefore, make sure to avail yourself of every opportunity to showcase your abilities and expertise, and don’t shy away from seeking feedback and constructive criticism to enhance your performance.
Keep in mind that a favorable skill evaluation report can make a significant difference in obtaining your desired job, so don’t undervalue its importance. Continue to work diligently, maintain your focus and positivity, and you’ll be well on your way to achieving your objectives.
We wish you the best of luck in your job search!

Some references to evaluate your skills:⭐⭐⭐⭐⭐

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