Banking Consultant

Banking Consultant

Are you looking for a career in banking and financial services? Our team at our Collins Street offices in Melbourne CBD are wanting to recruit people who are customer obsessed and have intermediate computer literacy skills.

This is a hybrid role requiring 50% attendance at our Melbourne office. Successful applicants will need to be able to work a mix of in office (two days per week) and at home once they move to their regular shift pattern.

We are looking for those who will provide brilliant customer service by making the complex simple, whilst ensuring our customer needs are met via our inbound contact center.

Hours & Training

Start Date for this intake is Monday 10th July.

We are recruiting for 5 days per week permanent full time positions across the following shift pattern:

• 37.5 hours per week
• Monday to Friday with start window of 7am-10am

A ‘start window’ means you that you can be rostered on to commence your shift during these times. This roster will be provided at least 4 weeks in advance.

We provide 7 weeks full-time paid training, Monday through Friday, 8:30am-4:30pm before you move into your shift pattern. The initial 7 weeks of training will be a mix of classroom and on the job style training, onsite at our Collins Street, Melbourne office, which also includes high support training to ensure you are appropriately skilled and set up for success in this role.

Please note that we are unable to cater to any holidays during the training period.

What you’ll do

• Deliver excellent customer service and provide quick and excellent outcomes
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
• Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in excellent customer feedback
• Contribute to a team culture that is balanced across people, customer, risk and performance

What you’ll bring

• Passion for delivering exceptional customer service and proven customer service experience with demonstrated ability to connect with customers and find solutions
• Ability to demonstrate strong technical skills and have experience navigating multiple systems
• Excellent verbal communication skills – listen, build rapport, and communicate complex information
• A high level of resilience and empathy and the ability to adapt to change
• Previous call center experience is desired but not necessary. If you have a passion for serving customers, we will train you in the rest!
• Committed to self-development and opportunities to increase capability in role. Demonstrated ability to work as a supportive team member

What we can offer you

Suncorp’s employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Salary $62,432.50 – inclusive of 10.5% Super
• Employee discounts and rewards – exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannon’s, Apia and GIO.
• Study support – We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave – All permanent employees who are primary careers are offered 20 weeks parental leave.
• Wellness – We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It’s worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities

Important Note

Dear job seekers,
If you want to secure your desired job, it’s crucial to have a favorable assessment of your skills. This report can be a potent tool that distinguishes you from other candidates and gives you a competitive advantage in the job market.
Nowadays, many companies prefer candidates with a proven track record of performance, as reflected in their skill evaluation report. By highlighting your competencies and strengths in this report, you can demonstrate your potential to be an invaluable asset to any organization.
Whether you’re seeking a new job or aiming to advance in your current profession, dedicating time and effort to improving your skills and acquiring a positive skill evaluation report can yield significant benefits. Therefore, make sure to avail yourself of every opportunity to showcase your abilities and expertise, and don’t shy away from seeking feedback and constructive criticism to enhance your performance.
Keep in mind that a favorable skill evaluation report can make a significant difference in obtaining your desired job, so don’t undervalue its importance. Continue to work diligently, maintain your focus and positivity, and you’ll be well on your way to achieving your objectives.
We wish you the best of luck in your job search!

Some references to evaluate your skills:
https://www.cdred.org/⭐⭐⭐⭐⭐
https:// www.talentmattersinc.com/⭐⭐⭐⭐
https://outmatch.com/⭐⭐⭐