Bristol BS8
Job details
Salary
£28,929 – £32,411 a year
Job type
Full-time
The role
IT Services are looking to employ an IT support Technician to join the IT Service Desk.
The successful candidate will join the busy IT Service Desk team working closely with other members of the Team, working closely with other teams within IT Services and providing customer service within the changing University IT environment.
What will you be doing?
Acting as first point of contact on the University’s IT Service Desk, providing first line IT support to staff and students at the University on and offsite.
You will be providing support over the phone and via our call logging system. This will involve investigating, troubleshooting, resolving, and escalating a very wide range of queries and issues. You will be required to remotely install software and diagnose and resolve a wide range of faults on end-user devices.
Recording details of queries and actions taken and writing up information clearly and fully for other teams to base their investigations on.
You should apply if
- You would like to be part of a busy, supportive team providing an important service to staff and students.
- You will have excellent troubleshooting and questioning skills and an ability to investigate unfamiliar queries using available resources, including your IT knowledge.
- You have good customer service skills and are a good communicator, both verbal and written.
- You can cope with busy periods and work well under pressure and changing circumstances.
- You can follow guidance and set processes and procedures.
- Experience in Active Directory, Azure AD and SCCM.
- Experience with using remote support tools.
- Experience of ITIL would be desirable, but not essential.
- You are happy to work a fixed shift where timekeeping is very important.
- The successful candidate will be expected to work fixed hours normally 8.00 am to 4.00 pm or 9.30 am to 5.30 pm. We may also require people to be flexible when required.
We recently launched our strategy to 2030 tying together our mission, vision and values.
The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people – because diversity of people and ideas remains integral to our excellence as a global civic institution.
Available documents
- Further Particulars (IT Support).pdf
- SUPP109728 IT Support Technician Job Description.pdf
JOB NUMBER
SUPP109728
CONTRACT TYPE/WORK PATTERN
FACULTY/DIVISION
IT Services
SALARY
£28,929 – £32,411 per annual
Important Note
Dear job seekers,
If you want to secure your desired job, it’s crucial to have a favorable assessment of your skills. This report can be a potent tool that distinguishes you from other candidates and gives you a competitive advantage in the job market.
Nowadays, many companies prefer candidates with a proven track record of performance, as reflected in their skill evaluation report. By highlighting your competencies and strengths in this report, you can demonstrate your potential to be an invaluable asset to any organization.
Whether you’re seeking a new job or aiming to advance in your current profession, dedicating time and effort to improving your skills and acquiring a positive skill evaluation report can yield significant benefits. Therefore, make sure to avail yourself of every opportunity to showcase your abilities and expertise, and don’t shy away from seeking feedback and constructive criticism to enhance your performance.
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We wish you the best of luck in your job search!
Some references to evaluate your skills :
https://www.cdred.org/
https:// www.talentmattersinc.com/
https://outmatch.com/
