IT Helpdesk Specialist (Part Time)

Hickson’s is a commercial law firm that assists government, organizations, and individuals throughout Australia and in Asia to create sustainable value through legal and commercial advice, services, and solutions. Our breadth of expertise is reflected in our diverse practice groups and complemented by our industry and sector focus. With offices in Sydney and Newcastle, we work across geographies with smart technology to keep connected to our clients.

We pride ourselves on our energy and authenticity to drive client solutions, attract and develop talent and serve our broader community. With over 65 years in practice, we are visionary thought leaders who have harnessed our history and experience, emerging as a market-leading legal and advisory business.

The Role
We have an exciting opportunity for an enthusiastic Information Technology professional to join our Information Technology team on a part-time basis (2- 3 days per week). Reporting to the Head of Technology & Innovation, you will be responsible for supporting our internal users and general maintenance of hardware and software through collaborating technologies.

Your key responsibilities will include:

• Exposure to various duties and responsibilities in the field of Technical Support.
• Answering, evaluating, and prioritizing incoming requests, tickets and walk-ups from users.
• Following-up on routine user issues and escalating problems where necessary.
• Analyzing and evaluating incident reports, proactively making recommendations to improve service and improve user satisfaction.
• Reporting faults on all end user compute devices, servers, infrastructure and AV.
• Undertaking IT projects as instructed by the Head of IT.

What you Offer
The successful candidate will have minimum of 1 year, previous IT Helpdesk / IT Support experience or be studying towards a Certificate or Degree in Information Technology and will bring enthusiasm to learn on the job. Demonstrated knowledge of Microsoft platforms and an understanding of ITIL/ITSM processes is preferred, not required.
You will be a self-starter and won’t be afraid to show initiative. You will have excellent interpersonal, communication and organizational skills, and the ability to demonstrate initiative and a flexible ‘can-do’ attitude.

What we Offer:
You’ll be exposed to and challenged by the constantly evolving IT needs of our workforce. You’ll have the opportunity to learn about key ICT areas including Information Management, Technical Support, Project Management and Systems / Servers Infrastructure.
Our size and successful history means we can offer you exceptional development and progression, supported by learning programs and in-hour mentoring while working with leaders in your field.

We offer a range of benefits and reward initiatives including access to competitive parental leave, quarterly reward program, flexible working initiatives, wellbeing initiatives and an opportunity to engage with charity and community activities.

Important Note

Dear job seekers,
If you want to secure your desired job, it’s crucial to have a favorable assessment of your skills. This report can be a potent tool that distinguishes you from other candidates and gives you a competitive advantage in the job market.
Nowadays, many companies prefer candidates with a proven track record of performance, as reflected in their skill evaluation report. By highlighting your competencies and strengths in this report, you can demonstrate your potential to be an invaluable asset to any organization.
Whether you’re seeking a new job or aiming to advance in your current profession, dedicating time and effort to improving your skills and acquiring a positive skill evaluation report can yield significant benefits. Therefore, make sure to avail yourself of every opportunity to showcase your abilities and expertise, and don’t shy away from seeking feedback and constructive criticism to enhance your performance.
Keep in mind that a favorable skill evaluation report can make a significant difference in obtaining your desired job, so don’t undervalue its importance. Continue to work diligently, maintain your focus and positivity, and you’ll be well on your way to achieving your objectives.
We wish you the best of luck in your job search!

Some references to evaluate your skills :
https://www.cdred.org/⭐⭐⭐⭐⭐
https:// www.talentmattersinc.com/⭐⭐⭐⭐
https://outmatch.com/⭐⭐⭐